SOUTHERN COUTURE AUTHENTICATION SERVICE

TERMS & CONDITIONS

Updated: September 17, 2026

By purchasing, submitting an item for, or otherwise using Southern Couture's authentication services, you ("Customer") acknowledge that you have read, understood, and agreed to the following Terms & Conditions.

1. AUTHENTICATION SERVICE

Southern Couture provides independent luxury goods authentication services using Entrupy, a third-party technology-based authentication service.

Depending on the item and service selected, Entrupy uses microscopic imaging, artificial intelligence, machine learning, and its proprietary database to analyze characteristics of an item and determine whether the item meets Entrupy's authentication criteria.

Southern Couture facilitates the authentication process by receiving the item, collecting information required for authentication, performing the Entrupy scanning process, and communicating the authentication result to the Customer.

Southern Couture is an independent reseller and authentication service provider and is not affiliated with, endorsed by, sponsored by, or authorized by any luxury designer brand, including but not limited to Hermès, Chanel, Louis Vuitton, Dior, Gucci, Prada, Fendi, Saint Laurent, Bottega Veneta, Celine, or other brands submitted for authentication.

2. ITEMS ELIGIBLE FOR AUTHENTICATION

Authentication is available only for brands, product categories, materials, styles, and items currently supported by Entrupy.

Not every item produced by a supported brand can necessarily be authenticated through Entrupy.

Southern Couture reserves the right to decline an authentication request if:

The brand or item is not supported by Entrupy.
The item cannot be adequately scanned or examined.
Required identifying features are missing, altered, damaged, obscured, or inaccessible.
The condition of the item prevents a reliable authentication process.
The item has been substantially modified, repaired, reconstructed, or altered.
Southern Couture or Entrupy determines that the item is otherwise unsuitable for authentication.

If Southern Couture determines before beginning the paid authentication process that an item cannot be authenticated through Entrupy, the Customer will be notified.

3. AUTHENTICATION RESULTS

Authentication results are determined by Entrupy and may include, depending upon the applicable service:

Authentic
Unidentified / Unable to Authenticate
Additional information or images required
Another result or status provided by Entrupy

Southern Couture does not independently alter or override Entrupy's determination.

An authentication result represents the determination made using Entrupy's technology and authentication standards based upon the item and information presented at the time of examination.

4. CERTIFICATE OF AUTHENTICITY

When an item successfully receives an Authentic determination and the applicable Entrupy service includes certification, the Customer will receive an Entrupy Certificate of Authenticity or access to the applicable digital certificate.

The certificate applies only to the specific item examined.

Certificates may not be transferred, duplicated, altered, edited, or represented as applying to another item.

Southern Couture is not responsible for fraudulent use, alteration, reproduction, or misuse of an authentication certificate after it has been provided to the Customer.

5. AUTHENTICATION FEES

Authentication fees are based upon the authentication tier selected at checkout.

Current pricing will be displayed on the Southern Couture website when the authentication order is placed.

The Customer is responsible for selecting the correct authentication tier for the brand being submitted.

If an incorrect tier is purchased, Southern Couture may require payment of the difference before authentication is performed.

Prices may change at any time; however, price changes will not affect authentication services already purchased and paid for unless the Customer changes the service requested.

6. PAYMENT AND REFUNDS

Payment is due in full before authentication is performed unless Southern Couture has expressly agreed otherwise in writing.

Authentication fees compensate Southern Couture for the authentication service, Entrupy authentication cost, equipment use, processing, handling, administration, and related services.

Once authentication processing has begun, authentication fees are non-refundable, regardless of the authentication result.

This includes items determined to be not authentic and items for which Entrupy is unable to reach a conclusive determination, except where Southern Couture expressly agrees otherwise or where a refund is required by applicable law.

7. INCONCLUSIVE OR UNABLE-TO-AUTHENTICATE RESULTS

In some circumstances, Entrupy may be unable to reach a definitive authentication determination.

This may occur because of factors including, but not limited to:

Item age
Wear or damage
Repairs or alterations
Missing identifying characteristics
Unusual materials
Limited reference data
Insufficient or inaccessible areas for scanning
Entrupy system requirements
The particular model, production period, or item not being adequately supported

An inconclusive or unidentified result does not automatically mean an item is counterfeit.

If Entrupy requests additional scans or information, Southern Couture may make reasonable attempts to provide them.

If Entrupy ultimately cannot authenticate the item, Southern Couture does not guarantee that a Certificate of Authenticity will be issued.

8. NO GUARANTEE OF A PARTICULAR RESULT

Payment for authentication purchases the authentication service, not a particular outcome.

Southern Couture cannot guarantee that an item will be determined Authentic.

The Customer agrees that dissatisfaction with an authentication result does not, by itself, entitle the Customer to a refund.

9. CUSTOMER REPRESENTATIONS

By submitting an item, the Customer represents that:

The Customer owns the item or has lawful authority to submit it for authentication.
The item is not stolen or unlawfully obtained.
Information provided regarding the item is accurate to the best of the Customer's knowledge.
The Customer has disclosed any known repairs, alterations, modifications, or replaced components when requested.
The Customer has authority to authorize Southern Couture to possess and examine the item.

Southern Couture reserves the right to refuse service when there is reasonable concern regarding ownership, legality, safety, fraud, or misrepresentation.

10. COUNTERFEIT OR NOT-AUTHENTIC RESULTS

If an item does not receive an Authentic determination, Southern Couture will communicate the applicable result to the Customer.

Southern Couture does not confiscate items solely because they fail authentication unless required to do so by law or lawful governmental authority.

The Customer remains responsible for complying with applicable laws regarding the possession, sale, advertisement, shipment, or distribution of counterfeit goods.

Southern Couture will not knowingly provide documentation representing a failed or unidentified item as authentic.

11. MAIL-IN AUTHENTICATION

When mail-in authentication is offered, the Customer is responsible for properly packaging and shipping the item according to Southern Couture's current shipping instructions.

Customers are strongly encouraged to use:

Tracking;
Adequate insurance or shipment protection;
Secure packaging; and
Signature confirmation for high-value items.

The Customer bears the risk of loss or damage while the item is in transit to Southern Couture.

Southern Couture is not responsible for an item that is lost, stolen, misdelivered, or damaged before confirmed delivery to Southern Couture, except as otherwise required by applicable law.

Customers should retain shipping receipts, tracking information, photographs, proof of value, and other documentation that may be required for a carrier or insurance claim.

12. RETURN SHIPPING

Unless specifically included in the authentication service purchased, return shipping is the Customer's responsibility.

The Customer is responsible for providing an accurate and complete return shipping address.

Where Southern Couture purchases or arranges a return shipping label, the Customer may be required to pay applicable shipping, insurance, shipment-protection, signature, or related charges before the item is returned.

Once an item has been properly transferred to the shipping carrier for return delivery, carrier-related loss, theft, delay, misdelivery, or damage will be subject to the carrier's terms, available insurance or shipment protection, and applicable law.

Southern Couture will reasonably assist the Customer with an eligible carrier or insurance claim when appropriate.

13. LOCAL DROP-OFF AND PICKUP

Southern Couture may offer complimentary local drop-off and pickup for authentication customers at its designated third-party package receiving location:

Southern Couture — PMB #148
3245 Main St, Ste 235
Frisco, TX 75034

The location is operated by an independent third-party package receiving provider and is not owned, operated, or controlled by Southern Couture.

Local drop-off and pickup are subject to Southern Couture's current instructions and any acceptance, identification, storage, holding, release, or other requirements imposed by the third-party location.

13.1 Customer Drop-Off

Customers choosing local drop-off must securely package their item and clearly identify the package according to Southern Couture's current drop-off instructions.

Customers should not leave an unpackaged handbag, accessory, or other luxury item at the location.

The Customer is responsible for providing accurate identifying and contact information and should retain any receipt, confirmation, photograph, or other documentation available at the time of drop-off.

13.2 Beginning of Southern Couture Custody

For purposes of these Terms, Southern Couture's physical custody of an item begins when an authorized Southern Couture representative physically retrieves and accepts the Customer's package from the designated location.

The mere delivery or acceptance of a package by the third-party location does not mean that Southern Couture has physically received or inspected the item.

13.3 While in Southern Couture's Possession

Southern Couture will exercise reasonable care while the Customer's item is in Southern Couture's physical possession for authentication.

Southern Couture may photograph, video, scan, inspect, measure, handle, open, position, or otherwise document the item and its packaging as reasonably necessary for authentication, condition documentation, security, chain-of-custody records, and return processing.

13.4 Return for Customer Pickup

After authentication is completed, Southern Couture may return the securely packaged item to the designated third-party location for Customer pickup.

Southern Couture will use reasonable efforts to document the transfer. Documentation may include the date and time of return, photographs of the package and identifying label, a receipt or acknowledgment provided by the location, and/or the name or initials of the individual accepting the package when available.

Once the package has been accepted by the third-party pickup location, the package is no longer in Southern Couture's physical possession.

The Customer will receive a Southern Couture Pickup Confirmation when Southern Couture has been notified or otherwise determines that the item is ready for retrieval.

Customers should bring a valid government-issued photo ID and their Southern Couture Pickup Confirmation and must comply with any additional identification or release requirements imposed by the pickup location.

14. THIRD-PARTY DROP-OFF AND PICKUP CUSTODY

The designated local drop-off and pickup location is an independent third-party service provider.

Southern Couture does not own or control the third party's premises, personnel, storage systems, security procedures, package-handling practices, identification requirements, release procedures, insurance coverage, or claims procedures.

Any insurance, declared-value protection, reimbursement, limitation of liability, or other protection applicable while an item is in the third party's custody is governed by that provider's applicable terms and conditions.

Southern Couture does not represent or guarantee that an item accepted or held by a third-party drop-off or pickup location is insured for its full retail, resale, replacement, market, or Customer-declared value.

15. LOSS, THEFT, DAMAGE OR MISDELIVERY IN THIRD-PARTY CUSTODY

If an item is reported lost, stolen, damaged, misdelivered, or released to an unauthorized person while documented as being in the custody of a third-party carrier or pickup location, Southern Couture will reasonably assist the Customer in obtaining available records and pursuing any applicable claim with the third-party provider.

Any recovery available from the third-party provider may be subject to that provider's insurance coverage, declared-value limits, liability limitations, documentation requirements, exclusions, and other terms.

Nothing in these Terms is intended to waive or limit any right or remedy that cannot lawfully be waived or limited under applicable law.

16. HIGH-VALUE ITEMS AND DECLARED VALUE

Customers must provide an accurate declared value when requested and should notify Southern Couture before using local drop-off, pickup, or shipping for particularly high-value items.

Southern Couture may require or recommend an alternative transfer method for certain items, including insured or protected shipping, signature-required delivery, or another documented handoff method.

A Customer should not assume that an item is insured for its declared or market value merely because a carrier or third-party location accepts, transports, stores, receives, or holds the package.

A declared value supplied to Southern Couture is for administrative, shipping, security, or claims purposes and does not constitute an appraisal or Southern Couture's agreement regarding the item's actual value.

17. CUSTOMER DROP-OFF AND PICKUP RESPONSIBILITIES

Customers using local drop-off or pickup are responsible for:

Securely packaging the item before leaving it at the designated location;
Following Southern Couture's current drop-off and pickup instructions;
Providing accurate contact and identifying information;
Providing an accurate declared value when requested;
Retaining available drop-off documentation;
Promptly retrieving the item after receiving pickup confirmation; and
Following identification, storage, pickup, and release requirements imposed by the third-party location.

18. CHAIN-OF-CUSTODY DOCUMENTATION

Southern Couture may maintain records relating to the transfer and custody of authentication items, including Customer information, photographs or video of the item and packaging, authentication records, package labels, confirmation numbers, receipts, dates and times of transfer, third-party acknowledgments when available, shipping records, and pickup information.

These records may be retained as part of the authentication transaction for security, recordkeeping, dispute resolution, chargeback defense, and claims purposes.

19. ITEMS LEFT UNCLAIMED

Customers must respond to requests concerning return shipping, pickup, additional information, or unpaid balances within a reasonable period.

Customers using local pickup should retrieve their item promptly after receiving notification that it is available.

Third-party pickup locations may impose their own holding periods, storage fees, return procedures, or other requirements. Southern Couture does not control those policies.

Items remaining in Southern Couture's physical possession for an extended period may be subject to reasonable storage fees or other remedies permitted by applicable Texas law.

Southern Couture will make reasonable attempts to contact the Customer using the contact information associated with the authentication order before treating an item as abandoned or taking any action permitted by law.

20. ITEM CONDITION

Southern Couture will exercise reasonable care when handling items submitted for authentication.

The authentication process may require handling, opening, manipulating, positioning, photographing, or scanning various portions of the item.

The Customer acknowledges that pre-owned and vintage luxury goods may already have weakened materials, loose stitching, deteriorating coatings, fragile leather, cracking, peeling, oxidation, hardware wear, or other age-related conditions.

Southern Couture is not responsible for deterioration resulting from pre-existing defects, ordinary handling reasonably necessary to perform authentication, or inherent deterioration of aged materials, except to the extent caused by Southern Couture's negligence or as otherwise required by law.

21. PHOTOGRAPHS, VIDEO AND DIGITAL IMAGES

The Customer authorizes Southern Couture to photograph, video, or digitally image the submitted item and its packaging as reasonably necessary to perform authentication, communicate with Entrupy, document condition or custody, maintain business records, prevent or investigate fraud, facilitate a claim, or resolve a dispute.

Customer-identifying information will not intentionally be included in public marketing materials without permission.

22. TURNAROUND TIMES

Any turnaround time stated on the Southern Couture website or communicated to the Customer is an estimate unless expressly guaranteed in writing.

Authentication may be delayed because of:

Entrupy review times;
Requests for additional scans;
Technical issues;
Holidays or business closures;
Shipping or third-party pickup delays;
High submission volume; or
Circumstances outside Southern Couture's reasonable control.

Southern Couture does not guarantee authentication will be completed by a specific resale deadline, marketplace deadline, return deadline, travel date, or other Customer deadline unless expressly agreed in writing.

Customers should submit items sufficiently in advance of any time-sensitive transaction.

23. THIRD-PARTY MARKETPLACES AND BUYERS

An Entrupy authentication result does not guarantee that another business, marketplace, payment processor, reseller, buyer, auction house, or authentication company will reach the same conclusion.

Southern Couture is not responsible if a third party, including a resale platform, rejects an item despite an Entrupy authentication result.

Customers should review the authentication requirements of any marketplace or third party before purchasing Southern Couture's authentication service.

24. MARKET EDGE, MARKET VALUE AND NO APPRAISAL

Southern Couture may provide access to or communicate market-related information generated through Entrupy Market Edge or other Entrupy market-value tools or services, when available for the applicable item.

Entrupy Market Edge may provide information such as estimated market value, historical or current resale-market data, comparable-item information, or other market insights based on data and methodology used by Entrupy.

Any market value, price estimate, comparable sale information, or other market-related information provided through Entrupy or communicated by Southern Couture is provided for informational and reference purposes only.

Such information:

Does not constitute a professional or certified appraisal;
Does not constitute an insurance, estate, tax, legal, or financial valuation;
Is not a guarantee of an item's current or future selling price;
Is not a guarantee that a buyer, reseller, marketplace, auction house, insurer, appraiser, or other third party will assign the same value to the item;
May differ from retail price, replacement value, insurance value, wholesale value, consignment value, or the price ultimately obtained in an actual sale; and
May change over time based on market conditions, demand, condition, availability, comparable sales, data availability, and other factors.

Southern Couture does not independently guarantee or warrant the accuracy of a market value or market-related estimate generated by Entrupy.

Unless Southern Couture expressly offers and the Customer separately purchases a qualifying valuation service, the authentication service itself does not constitute:

A professional appraisal;
A certified valuation;
A condition report;
A guarantee of market value;
A guarantee of future resale value; or
A guarantee that an item will sell for, or be accepted by another party at, any particular price.

An Authentic determination relates to authenticity and should not be interpreted as a guarantee of the item's monetary value, condition, desirability, or future resale performance.

25. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Southern Couture's liability arising from the authentication service will be limited to direct damages caused by Southern Couture's negligence or breach of these Terms.

Southern Couture will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost resale opportunities, marketplace account actions, lost transactions, loss of business, or changes in an item's perceived market value resulting from an authentication determination.

Southern Couture is not responsible for acts or omissions of independent carriers, package receiving locations, or other third-party service providers except to the extent responsibility is imposed upon Southern Couture by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

26. THIRD-PARTY AUTHENTICATION TECHNOLOGY

Entrupy is an independent third-party authentication provider.

Southern Couture does not own or control Entrupy's proprietary technology, algorithms, databases, authentication criteria, certificate system, or authentication decisions.

Entrupy may change its supported brands, categories, policies, technology, procedures, pricing, or authentication criteria at any time.

Southern Couture is not responsible for changes made by Entrupy outside Southern Couture's reasonable control.

27. CHARGEBACKS AND PAYMENT DISPUTES

Customers should contact Southern Couture first regarding concerns with an authentication order.

Initiating a payment dispute or chargeback solely because an item did not receive the authentication result the Customer expected does not change the fact that the authentication service was performed.

Southern Couture reserves the right to provide the payment processor or financial institution with relevant transaction documentation, which may include the Customer's acceptance of these Terms, authentication submission, Entrupy processing, authentication result, photographs, chain-of-custody documentation, shipping or pickup information, communications, and other relevant records.

Nothing in this section limits any legitimate rights the Customer may have under applicable consumer protection or payment laws.

28. REFUSAL OR CANCELLATION OF SERVICE

Southern Couture reserves the right to refuse or discontinue an authentication request when reasonably necessary, including because of:

Unsupported items;
Safety concerns;
Suspected fraud;
Ownership disputes;
Abusive or threatening conduct;
Failure to provide required information;
Failure to pay required fees; or
Violations of these Terms.

If Southern Couture cancels an order before authentication processing begins, any refund due will be handled according to the circumstances of the cancellation and applicable law.

29. PRIVACY

Customer information collected for authentication orders may include names, addresses, email addresses, telephone numbers, payment information, item information, photographs or video, declared values, shipping information, pickup information, and authentication records.

Information will be used as reasonably necessary to process the order, communicate with the Customer, perform authentication, facilitate payment, shipping, drop-off or pickup, prevent fraud, maintain chain-of-custody and business records, process claims, resolve disputes, and comply with applicable legal obligations.

Information may be shared with service providers such as Entrupy, payment processors, ecommerce providers, shipping carriers, insurers or shipment-protection providers, and package receiving or pickup providers when reasonably necessary to provide the requested service.

30. GOVERNING LAW

These Terms & Conditions and authentication services provided by Southern Couture will be governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable federal or other law provides otherwise.

Any dispute arising from the authentication service will be handled in a court of competent jurisdiction as permitted by applicable law.

31. SEVERABILITY

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

32. CHANGES TO THESE TERMS

Southern Couture may update these Terms & Conditions periodically.

The version in effect at the time the Customer submits and pays for an authentication order will generally govern that transaction.

33. CUSTOMER ACKNOWLEDGMENT

By submitting an authentication order and completing payment, the Customer acknowledges and agrees that:

They have read and accepted these Authentication Service Terms & Conditions.
They understand Southern Couture uses Entrupy as a third-party authentication provider.
They understand payment is for the authentication service and does not guarantee an Authentic result.
They understand authentication fees are generally non-refundable once authentication processing has begun.
They understand an Entrupy determination does not guarantee acceptance by every marketplace, reseller, buyer, or other authentication provider.
They authorize Southern Couture to handle, photograph, video, scan, and examine the item as reasonably necessary to perform the authentication service.
If using mail-in service, they understand the applicable shipping and carrier risks described in these Terms.
If using local drop-off or pickup, they understand the designated location is an independent third-party provider and is not owned or controlled by Southern Couture.
They understand Southern Couture does not guarantee that an item held by a third-party location is insured for its full declared, market, replacement, retail, or resale value.
They agree to follow Southern Couture's current shipping, drop-off, and pickup instructions.

Southern Couture
Frisco, Texas
Luxury Resale & Authentication Services

Entrupy and the names of designer brands referenced in connection with the authentication service are trademarks of their respective owners. Southern Couture is an independent business and is not affiliated with, endorsed by, or sponsored by those brands.

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